Thursday, October 17th, 2024

CanLift Customer FAQs: Rentals and Sales

If you’re managing a construction project and responsible for sourcing equipment, we know your time is valuable. Whether renting for short-term use or buying equipment for the long haul, this FAQ guide is here to give you clear, no-nonsense information. From rental terms to service support, we’ve covered the most common questions to help you make informed decisions and keep your projects moving forward.

General Information

1. What types of equipment does CanLift rent and sell?
   We offer a wide range of new and used aerial lifts and material-handling equipment. This includes everything from scissor lifts, boom lifts, personnel lifts, material lifts, telehandlers, and forklifts. If it lifts, we’re the person to call.
2. Which manufacturers does CanLift partner with for rentals and sales?
   We work with top manufacturers like Genie, Skyjack, JLG, CMC, MEC, SkyTrak, Snorkel, and Terex. This ensures that you have access to high-quality equipment no matter your project needs.
3. What areas does CanLift service?
   For rentals, we cover southwestern, eastern, and parts of northern Ontario, as well as the Greater Toronto and Hamilton areas (GTHA) and the Niagara region. For equipment sales, we serve all of North America.
4. How does CanLift ensure equipment availability?
   With over 1,200 active products in our inventory and partnerships with manufacturers across North America with strong factory lead times, we ensure minimal downtime. We also have strong relationships with other suppliers and can outsource if needed.
   We maximize equipment availability using our advanced ERP system’s dispatch component to speed up the pickup of off-rent equipment while our experienced, factory-trained technicians ensure that the equipment is quickly restored to rent-ready status.
5. What’s the typical delivery time after placing a rental or purchase order?
   For rentals, we offer same-day delivery across Ontario. For sales, we
   can arrange delivery anywhere in North America. Our goal is to get you the equipment you need as quickly as possible to keep your project on schedule.
6. Does CanLift offer transportation for equipment delivery?
   Yes, we offer delivery to and from job sites as part of our rental services. We also provide relocation services if you need to move equipment from one job site to another.

Rental Services

1. How do I rent equipment from CanLift?
   You can request a quote directly through our website or give us a call.We also offer CanLift Connect™, a customer portal that gives you the ability to manage rentals and off-rent equipment, request service, and view contracts and invoices. Plus, our ERP provides customers with real-time equipment visibility and self-service capabilities.
2. What rental terms are available?
   We offer daily, weekly, and monthly rental options, and if you need to extend your rental, we can accommodate that too.
3. Is a deposit or insurance required to rent equipment?
   If you’re an account customer with terms, no deposit is needed. However, COD customers are required to pay upfront. We also charge a 14% rental protection fee, which can be waived if you provide a certificate of insurance (COI). While we offer a loss damage waiver that covers minor incidents, we strongly recommend that all customers secure their own insurance.
4. What support is available if the equipment breaks down during the rental?
   We offer emergency support with a dedicated service team available 24/7 via email and phone. Our service vehicles are fully stocked with parts, so we can minimize any downtime and get you back to work quickly.
5. Does CanLift provide operator training?
   Yes, we offer a range of training options, including fall protection and lift-specific training. Training can be done at your headquarters, job site, or one of our locations including Burlington and London, Ontario. Training includes both theory and hands-on applications.

Sales Services

1. What financing options are available for equipment purchases?
   We work with a network of AAA lenders to offer some of the best leasing and financing options available across Canada. Our goal is to make equipment purchases as financially flexible as possible.
2. Are warranties available on purchased equipment?
   All new equipment comes with the manufacturer’s warranty, which can range from one to five years, depending on the brand.
3. Can I trade in old equipment when purchasing new equipment?
   Yes, we accept trade-ins toward the purchase of new or used equipment, no matter the brand.

Service & Maintenance

1. What maintenance plans does CanLift offer for purchased or rented equipment?
   We recommend setting up a regular maintenance schedule with our qualified technicians to extend the lifespan of your equipment. We offer both on-site and in-shop service, available 24/7.
2. Does CanLift provide inspections and maintenance for rented equipment?
   Absolutely. CanLift’s in-stock lift equipment rentals are guaranteed and certified by qualified, factory-trained technicians. These same professionals maintain and inspect our entire fleet of lifts.

At CanLift, we’re proud of the reputation we’ve built on 15 years of service. Have more questions? Contact us for details. We’re here to help you get the equipment you need, when and where you need it.